Delivery and Returns
SHIPPING
- Standard delivery: Order before 5pm for next day delivery. Orders placed after 5pm will be delivered in 2 days.
- Express Delivery: Within 4 hours for orders in Dubai before 3pm, except on Friday.
- This website delivers to United Arab Emirates only.
- If there is no one at the address given who is able and competent to accept delivery of the products, you will have the option to arrange for an alternative delivery date or be given additional information about the collection of the products.
- Standard delivery is charged at 20 AED
- For orders over 249 AED delivery is free
- Express shipping is charged at 25 AED.
SHIPPING FEES
RETURNS POLICY
- Please note due to health and safety we do not provide returns or exchanges on our products. A return and refund will only be considered if the item(s) are deemed faulty. Please contact our customer care team for refund enquiries.
REFUND POLICY
- Once the product is returned to our warehouse in the required condition, we treat the refund directly through the payment method used for placing the order.
- If you paid by credit card, the value of the products returned will be credited to your card.
- If you paid by cash on delivery, the value of products returned will be transferred to you via bank transfer.
- The refunds can take up to one month to be completed depending on the working process and rules of the courier company and logistics. We thank you for your understanding.
- We reserve the right to reject the return of products which are not returned in accordance with our return policy
- In case you used a promotion code on your order, please note that the value of the promotion code is divided up proportionally among the total number of items on the receipt. In case of return, you will get the refund of the amount paid on the returned item minus the promotion amount applied.
UNSERVICEABLES AREAS
Please note that we cannot offer any delivery service in the following areas:
|
Area |
City |
|
AFTER AIRPORT SITE OFFICE |
Abudhabi |
|
AL BAHIA |
Abudhabi |
|
AL FALAH |
Abudhabi |
|
AL KHATAM |
Abudhabi |
|
AL KHAZNA |
Abudhabi |
|
AL NADA(AL WATBA) |
Abudhabi |
|
AL RAHA |
Abudhabi |
|
AL RAHBA |
Abudhabi |
|
AL REEF |
Abudhabi |
|
AL SAMHA |
Abudhabi |
|
AL SILA |
Abudhabi |
|
AL WATBA |
Abudhabi |
|
ASAB |
Abudhabi |
|
BAINOONA |
Abudhabi |
|
BANIYAS |
Abudhabi |
|
BEDA ZAYED |
Abudhabi |
|
BUHASA |
Abudhabi |
|
DAS ISLAND (No service at all) |
Abudhabi |
|
DELMA ISLAND (No Service at all) |
Abudhabi |
|
GANDOOT |
Abudhabi |
|
GHAYATI |
Abudhabi |
|
GUWAIFATH |
Abudhabi |
|
HABSHAN |
Abudhabi |
|
HAMEEM(HABSHAN ) |
Abudhabi |
|
ICAD City 2 |
Abudhabi |
|
ICAD City 3 |
Abudhabi |
|
JABEL DHANA |
Abudhabi |
|
Khalifa City A |
Abudhabi |
|
Khalifa City B |
Abudhabi |
|
LIWA |
Abudhabi |
|
MADINAT ZAYED CITY |
Abudhabi |
|
MAFRAQ |
Abudhabi |
|
MIRFA |
Abudhabi |
|
RUWAIS |
Abudhabi |
|
SAHAMAH |
Abudhabi |
|
SHAH GAS PROJECT(HABSHAN ) |
Abudhabi |
|
SHALEELA(AL BAHIA) |
Abudhabi |
|
SHAMKA |
Abudhabi |
|
SILA |
Abudhabi |
|
SIR BANIYAS |
Abudhabi |
|
SUWEHAN |
Abudhabi |
|
SWAMAK |
Abudhabi |
|
TARIF |
Abudhabi |
|
TAWEELAH |
Abudhabi |
|
YAS ISLAND |
Abudhabi |
|
ZAYED MILITARY CITY(MAFRAQ) |
Abudhabi |
|
AL DAFRA AIRBASE |
Abudhabi |
|
AL NAHDA |
Abudhabi |
|
AFLAJ DISTRICT |
Alain |
|
AL SAA |
Alain |
|
AL SHUWAIMAH |
Alain |
|
KHATIM AL SHIKLA |
Alain |
|
MEZYAD (AFTER CAMP) |
Alain |
|
SHAIB AL ASHKHAR |
Alain |
|
ABU KRAYYAH |
Alain |
|
AIN AL FAYDA |
Alain |
|
AL DAHMA |
Alain |
|
AL DHAHER |
Alain |
|
AL DHAHIRA |
Alain |
|
AL YAHAR |
Alain |
|
AL-HAYER |
Alain |
|
AL-REMAH |
Alain |
|
GAHREBAH |
Alain |
|
NEIMA |
Alain |
|
SHOEIBA |
Alain |
|
UMM GHAFA |
Alain |
|
ABU SAMRA |
Alain |
|
AJBAN |
Alain |
|
AL ARAAD |
Alain |
|
AL FAQAA |
Alain |
|
AL HAYER |
Alain |
|
AL RAWDAH |
Alain |
|
AL SAAD |
Alain |
|
JABEL HAFEET |
Alain |
|
MALAGIT |
Alain |
|
SHWAIB |
Alain |
|
ABU HURABAH |
Alain |
|
NAHEL CITY |
Alain |
|
REMAH |
Alain |
|
AL QUAA |
Alain |
|
UMM ZAMOOL |
Alain |
|
AL WAGAN |
Alain |
|
SWEIHAN |
Alain |
|
MANAMA |
Dhaid Fujairah Road |
|
SHAWKHA |
Dhaid Fujairah Road |
|
AL MANEYAI-INNER AREA OF HATTA |
Dubai |
|
AL RUWAYYA (ALAIN RD) |
Dubai |
|
HOWILATH-INNER AREA OF HATTA |
Dubai |
|
INNER AREAS OF HATTA |
Dubai |
|
MADAM (AFTER DHAID) |
Dubai |
|
LAHBAB ROAD-JEBEL ALI SWEAGE TREATMENT PLANT |
Dubai |
|
GHADEER VILLAGE |
DUBAI Jebel outside) |
|
DAFTA |
Fujairah |
|
FARFAR |
Fujairah |
|
KADRA |
Fujairah |
|
KALBA (UP TO RAK BANK) |
Fujairah |
|
WADI AL HELO |
Fujairah |
|
AL AQAH AREA |
Fujairah |
|
HALA AREA |
Fujairah |
|
ROLL DADNA |
Fujairah |
|
TAWAIN |
Fujairah |
|
THOBAN |
Fujairah |
|
WADI AL ABADALA |
Fujairah |
|
WADI AL SEDAR |
Fujairah |
|
WADI MAI |
Fujairah |
|
SHABIA RESIDENTIAL AREA(DIBBA) |
Fujairah |
|
SHIJI - FUJAIRAH |
Fujairah |
|
SIJI AL HAIL (CURSHERS/ DUSAN SITE) |
Fujairah |
|
QARAYYA |
FUJAIRAH - KHORFAKKAN |
|
ZUBARA |
FUJAIRAH - KHORFAKKAN |
|
ADAN |
Ras-Al-Khaima |
|
AL-JEER |
Ras-Al-Khaima |
|
BURAIRATH |
Ras-Al-Khaima |
|
KHATH |
Ras-Al-Khaima |
|
SHAMM |
Ras-Al-Khaima |
|
TAWAIN-CRUSHER AREA |
Ras-Al-Khaima |
|
WADI BANIYAN TREE |
Ras-Al-Khaima |
|
AL DHAID (SUHAILA AREA) |
Sharjah(Kalba Road) |
|
AL MALAIHA |
Sharjah(Kalba Road) |
|
FALAJ AL MULLA (AL JAWAD) |
Sharjah(Kalba Road) |
|
FALAJ AL MULLA (LEBSA) |
Sharjah(Kalba Road) |
|
FALAJ AL MULLA (MEHTAB) |
Sharjah(Kalba Road) |
|
FASIL AREA |
Sharjah(Kalba Road) |
|
INTERCHANGE # 10 & 11 (INSIDE)/al bataya |
Sharjah(Kalba Road) |
|
SUWAYDAN |
Sharjah(Kalba Road) |