Delivery and Returns

 

SHIPPING FEES

 

  • This website delivers to United Arab Emirates only.
  • If there is no one at the address given who is able and competent to accept delivery of the products, you will have the option to arrange for an alternative delivery date or be given additional information about the collection of the products.
Cut off time Cost
Delivery within 4 hours for Dubai 3pm 25 AED
Next Day Delivery 5pm 20 AED OR FREE for orders above 249 AED
Delivery within 2 days After 5pm 20 AED OR FREE for orders above 249 AED

RETURNS  POLICY

  • Please note due to health and safety we do not provide returns or exchanges on our products. A return and refund will only be considered if the item(s) are deemed faulty. Please contact our customer care team for refund enquiries.

 

 REFUND  POLICY

  • Once the product is returned to our warehouse in the required condition, we treat the refund directly through the payment method used for placing the order.
  • If you paid by credit card, the value of the products returned will be credited to your card.
  • If you paid by cash on delivery, the value of products returned will be transferred to you via bank transfer.
  • The refunds can take up to one month to be completed depending on the working process and rules of the courier company and logistics. We thank you for your understanding.
  • We reserve the right to reject the return of products which are not returned in accordance with our return policy
  • In case you used a promotion code on your order, please note that the value of the promotion code is divided up proportionally among the total number of items on the receipt. In case of return, you will get the refund of the amount paid on the returned item minus the promotion amount applied.

 

STORES'S RETURN & EXCHANGE POLICY

*Applies to purchases made in store only*

 

Defective Items

  • The customer is requested to verify, upon delivery, that the merchandise does not have any apparent defect and is in perfect condition.
  • Customer may return any merchandise with apparently defect, upon presentation of the original sale invoice issued by the store.
  • Merchandise with hidden defects which could be detected at any stage can also be returned within reasonable delays appropriate to the type and nature of the defective merchandise and the defect itself.
  • If available, original packing is to be returned along with the defective merchandise. The store manager ascertains that the defect does not result from improper storage or handling by the customer, such as not observing the recommendations of how to care for the merchandise as detailed on labels accompanying them.
  • For repairable merchandise, the customer is informed of possibility of repair, as well as the expected time.
  • Should the time be unreasonably long considering the type and nature of merchandise and the nature of defect, the customer is offered the possibility of exchange for identical merchandise, if available in store. If not available, the customer is proposed a store credit or refund, modalities of which will be arrange according to the amount involved.
  • Value of compensation (exchange, store credit or refund) is that of the initial purchase value.

 Non-Defective Items

  • Exchange of merchandise is allowed within 30 days of purchase..
  • Merchandise must be in an unused saleable condition, in original packing and with original price tag. In case of sealed product, merchandise must still be in sealed condition.
  • Merchandise must be presented with original sale invoice issued by the store.
  • Return is compensated by a store credit for exact value of initial purchase value.
  • Validity of store credit is 6 month from date of issue.


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