Delivery and returns policy

Delivery and Returns

SHIPPING

Standard delivery is within 1-5 working days. Express delivery is the same day, within 4 hours in Dubai only, on orders placed before 3pm except Friday and public holidays.
This website delivers to United Arab Emirates only.
If there is no one at the address given who is able and competent to accept delivery of the products, you will have the option to arrange for an alternative delivery date or be given additional information about the collection of the products.

SHIPPING FEES

Standard delivery is charged at 20 AED
For orders over 249 AED delivery is free
Express shipping is charged at 25 AED.

RETURNS POLICY

Please note that we do not provide any refund, however we will gladly offer an online exchange for any unopened product bought on the Website that is returned within 30 days of the date of purchase. All items must be accompanied by a copy of the both original receipt and in an unopened and sellable condition. We cannot accept any return by post.

REFUND POLICY

Once the product is returned to our warehouse in the required condition, we treat the refund directly through the payment method used for placing the order.
If you paid by credit card, the value of the products returned will be credited to your card.
If you paid by cash on delivery, the value of products returned will be transferred to you via bank transfer.
The refunds can take up to one month to be completed depending on the working process and rules of the courier company and logistics. We thank you for your understanding.
We reserve the right to reject the return of products which are not returned in accordance with our return policy
In case you used a promotion code on your order, please note that the value of the promotion code is divided up proportionally among the total number of items on the receipt. In case of return, you will get the refund of the amount paid on the returned item minus the promotion amount applied.

UNSERVICEABLES AREAS

Please note that we cannot offer any delivery service in the following areas:

Area	City
AFTER AIRPORT SITE OFFICE	Abudhabi
AL BAHIA	Abudhabi
AL FALAH	Abudhabi
AL KHATAM	Abudhabi
AL KHAZNA	Abudhabi
AL NADA(AL WATBA)	Abudhabi
AL RAHA	Abudhabi
AL RAHBA	Abudhabi
AL REEF	Abudhabi
AL SAMHA	Abudhabi
AL SILA	Abudhabi
AL WATBA	Abudhabi
ASAB	Abudhabi
BAINOONA	Abudhabi
BANIYAS	Abudhabi
BEDA ZAYED	Abudhabi
BUHASA	Abudhabi
DAS ISLAND (No service at all)	Abudhabi
DELMA ISLAND (No Service at all)	Abudhabi
GANDOOT	Abudhabi
GHAYATI	Abudhabi
GUWAIFATH	Abudhabi
HABSHAN	Abudhabi
HAMEEM(HABSHAN )	Abudhabi
ICAD City 2	Abudhabi
ICAD City 3	Abudhabi
JABEL DHANA	Abudhabi
Khalifa City A	Abudhabi
Khalifa City B	Abudhabi
LIWA	Abudhabi
MADINAT ZAYED CITY	Abudhabi
MAFRAQ	Abudhabi
MIRFA	Abudhabi
RUWAIS	Abudhabi
SAHAMAH	Abudhabi
SHAH GAS PROJECT(HABSHAN )	Abudhabi
SHALEELA(AL BAHIA)	Abudhabi
SHAMKA	Abudhabi
SILA	Abudhabi
SIR BANIYAS	Abudhabi
SUWEHAN	Abudhabi
SWAMAK	Abudhabi
TARIF	Abudhabi
TAWEELAH	Abudhabi
YAS ISLAND	Abudhabi
ZAYED MILITARY CITY(MAFRAQ)	Abudhabi
AL DAFRA AIRBASE	Abudhabi
AL NAHDA	Abudhabi
AFLAJ DISTRICT	Alain
AL SAA	Alain
AL SHUWAIMAH	Alain
KHATIM AL SHIKLA	Alain
MEZYAD (AFTER CAMP)	Alain
SHAIB AL ASHKHAR	Alain
ABU KRAYYAH	Alain
AIN AL FAYDA	Alain
AL DAHMA	Alain
AL DHAHER	Alain
AL DHAHIRA	Alain
AL YAHAR	Alain
AL-HAYER	Alain
AL-REMAH	Alain
GAHREBAH	Alain
NEIMA	Alain
SHOEIBA	Alain
UMM GHAFA	Alain
ABU SAMRA	Alain
AJBAN	Alain
AL ARAAD	Alain
AL FAQAA	Alain
AL HAYER	Alain
AL RAWDAH	Alain
AL SAAD	Alain
JABEL HAFEET	Alain
MALAGIT	Alain
SHWAIB	Alain
ABU HURABAH	Alain
NAHEL CITY	Alain
REMAH	Alain
AL QUAA	Alain
UMM ZAMOOL	Alain
AL WAGAN	Alain
SWEIHAN	Alain
MANAMA	Dhaid Fujairah Road
SHAWKHA	Dhaid Fujairah Road
AL MANEYAI-INNER AREA OF HATTA	Dubai
AL RUWAYYA (ALAIN RD)	Dubai
HOWILATH-INNER AREA OF HATTA	Dubai
INNER AREAS OF HATTA	Dubai
MADAM (AFTER DHAID)	Dubai
LAHBAB ROAD-JEBEL ALI SWEAGE TREATMENT PLANT	Dubai
GHADEER VILLAGE	DUBAI Jebel outside)
DAFTA	Fujairah
FARFAR	Fujairah
KADRA	Fujairah
KALBA (UP TO RAK BANK)	Fujairah
WADI AL HELO	Fujairah
AL AQAH AREA	Fujairah
HALA AREA	Fujairah
ROLL DADNA	Fujairah
TAWAIN	Fujairah
THOBAN	Fujairah
WADI AL ABADALA	Fujairah
WADI AL SEDAR	Fujairah
WADI MAI	Fujairah
SHABIA RESIDENTIAL AREA(DIBBA)	Fujairah
SHIJI - FUJAIRAH	Fujairah
SIJI AL HAIL (CURSHERS/ DUSAN SITE)	Fujairah
QARAYYA	FUJAIRAH - KHORFAKKAN
ZUBARA	FUJAIRAH - KHORFAKKAN
ADAN	Ras-Al-Khaima
AL-JEER	Ras-Al-Khaima
BURAIRATH	Ras-Al-Khaima
KHATH	Ras-Al-Khaima
SHAMM	Ras-Al-Khaima
TAWAIN-CRUSHER AREA	Ras-Al-Khaima
WADI BANIYAN TREE	Ras-Al-Khaima
AL DHAID (SUHAILA AREA)	Sharjah(Kalba Road)
AL MALAIHA	Sharjah(Kalba Road)
FALAJ AL MULLA (AL JAWAD)	Sharjah(Kalba Road)
FALAJ AL MULLA (LEBSA)	Sharjah(Kalba Road)
FALAJ AL MULLA (MEHTAB)	Sharjah(Kalba Road)
FASIL AREA	Sharjah(Kalba Road)
INTERCHANGE # 10 & 11 (INSIDE)/al bataya	Sharjah(Kalba Road)
SUWAYDAN	Sharjah(Kalba Road)