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Delivery and Returns

 

SHIPPING

  • This website delivers to United Arab Emirates only.
  • If there is no one at the address given who is able and competent to accept delivery of the products, you will have the option to arrange for an alternative delivery date or be given additional information about the collection of the products.
  • We are proposing 2 type of shipping methods: 
  • Standard delivery: Delivery will be done within one (1) to three (3) days from the receipt of your order.
  • Same day delivery in Dubai only (excluding Hatta): Delivery within 4 hours for orders placed before 6pm except Friday and public holidays.

 

SHIPPING FEES

  • Shipping is free on all orders of 249 AED or more.
  • For orders below 249 AED, the delivery fee is 20 AED for standard delivery and 25 AED for same day delivery.

 

UNSERVICEABLES AREAS

Please note that we cannot offer any delivery service in the following areas: 

 

Area

City

AFTER AIRPORT SITE OFFICE

Abudhabi

AL BAHIA

Abudhabi

AL FALAH

Abudhabi

AL KHATAM

Abudhabi

AL KHAZNA

Abudhabi

AL NADA(AL WATBA)

Abudhabi

AL RAHA

Abudhabi

AL RAHBA

Abudhabi

AL REEF

Abudhabi

AL SAMHA

Abudhabi

AL SILA

Abudhabi

AL WATBA

Abudhabi

ASAB

Abudhabi

BAINOONA

Abudhabi

BANIYAS

Abudhabi

BEDA ZAYED

Abudhabi

BUHASA 

Abudhabi

DAS ISLAND (No service at all)

Abudhabi

DELMA ISLAND (No Service at all)

Abudhabi

GANDOOT

Abudhabi

GHAYATI 

Abudhabi

GUWAIFATH

Abudhabi

HABSHAN 

Abudhabi

HAMEEM(HABSHAN )

Abudhabi

ICAD City 2

Abudhabi

ICAD City 3

Abudhabi

JABEL DHANA 

Abudhabi

Khalifa City A

Abudhabi

Khalifa City B

Abudhabi

LIWA 

Abudhabi

MADINAT ZAYED CITY

Abudhabi

MAFRAQ

Abudhabi

MIRFA 

Abudhabi

RUWAIS 

Abudhabi

SAHAMAH 

Abudhabi

SHAH GAS PROJECT(HABSHAN )

Abudhabi

SHALEELA(AL BAHIA)

Abudhabi

SHAMKA

Abudhabi

SILA

Abudhabi

SIR BANIYAS

Abudhabi

SUWEHAN 

Abudhabi

SWAMAK

Abudhabi

TARIF 

Abudhabi

TAWEELAH 

Abudhabi

YAS ISLAND

Abudhabi

ZAYED MILITARY CITY(MAFRAQ)

Abudhabi

AL DAFRA AIRBASE

Abudhabi

AL NAHDA

Abudhabi

AFLAJ DISTRICT

Alain

AL SAA

Alain

AL SHUWAIMAH

Alain

KHATIM AL SHIKLA

Alain

MEZYAD (AFTER CAMP)

Alain

SHAIB AL ASHKHAR

Alain

ABU KRAYYAH

Alain

AIN AL FAYDA

Alain

AL DAHMA

Alain

AL DHAHER

Alain

AL DHAHIRA

Alain

AL YAHAR

Alain

AL-HAYER

Alain

AL-REMAH

Alain

GAHREBAH

Alain

NEIMA

Alain

SHOEIBA

Alain

UMM GHAFA

Alain

ABU SAMRA

Alain

AJBAN

Alain

AL ARAAD

Alain

AL FAQAA

Alain

AL HAYER

Alain

AL RAWDAH

Alain

AL SAAD

Alain

JABEL HAFEET

Alain

MALAGIT

Alain

SHWAIB

Alain

ABU HURABAH

Alain

NAHEL CITY

Alain

REMAH

Alain

AL QUAA

Alain

UMM ZAMOOL

Alain

AL WAGAN

Alain

SWEIHAN

Alain

MANAMA

Dhaid Fujairah Road

SHAWKHA

Dhaid Fujairah Road

AL MANEYAI-INNER AREA OF HATTA

Dubai

AL RUWAYYA (ALAIN RD)

Dubai

HOWILATH-INNER AREA OF HATTA

Dubai

INNER AREAS OF HATTA

Dubai

MADAM (AFTER DHAID)

Dubai

LAHBAB ROAD-JEBEL ALI SWEAGE TREATMENT PLANT

Dubai

GHADEER VILLAGE

DUBAI Jebel outside)

DAFTA

Fujairah

FARFAR

Fujairah

KADRA

Fujairah

KALBA (UP TO RAK BANK)

Fujairah

WADI AL HELO

Fujairah

AL AQAH AREA

Fujairah

HALA AREA

Fujairah

ROLL DADNA

Fujairah

TAWAIN

Fujairah

THOBAN 

Fujairah

WADI AL ABADALA

Fujairah

WADI AL SEDAR

Fujairah

WADI MAI

Fujairah

SHABIA RESIDENTIAL AREA(DIBBA)

Fujairah

SHIJI - FUJAIRAH

Fujairah

SIJI AL HAIL (CURSHERS/ DUSAN SITE)

Fujairah

QARAYYA 

FUJAIRAH - KHORFAKKAN

ZUBARA 

FUJAIRAH - KHORFAKKAN

ADAN

Ras-Al-Khaima

AL-JEER

Ras-Al-Khaima

BURAIRATH

Ras-Al-Khaima

KHATH

Ras-Al-Khaima

SHAMM

Ras-Al-Khaima

TAWAIN-CRUSHER AREA

Ras-Al-Khaima

WADI BANIYAN TREE

Ras-Al-Khaima

AL DHAID (SUHAILA AREA)

Sharjah(Kalba Road)

AL MALAIHA

Sharjah(Kalba Road)

FALAJ AL MULLA (AL JAWAD)

Sharjah(Kalba Road)

FALAJ AL MULLA (LEBSA)

Sharjah(Kalba Road)

FALAJ AL MULLA (MEHTAB)

Sharjah(Kalba Road)

FASIL AREA 

Sharjah(Kalba Road)

INTERCHANGE # 10 & 11 (INSIDE)/al bataya

Sharjah(Kalba Road)

SUWAYDAN 

Sharjah(Kalba Road)


RETURNS  POLICY

  • It is L'OCCITANE's intention to satisfy its customers. We will gladly offer a refund for any unopened product bought on the website that is returned within 30 days of the date of purchase.
  • To exercise your right to return your order, you must inform us of your decision with the return period by contacting our customer service who will be glad to assist you.
  • We regret that we are unable accept any return of online orders by postal services or in any of L’Occitane stores.
  • Items must be in an unused saleable condition, in original packaging. We do not accept returns of used or unsealed products.
  • You can only return to us products which have been purchased directly through ae.loccitane.com.  If you purchased your products at L’Occitane stores, or other retail store, or from another website, the products must be returned to the original store/website.
  • The return must be accompanied with a copy of the original invoice
  • At the time of delivery, you may refuse the entire order only and return it in its entirety.
  • All products are quality controlled and checked for any faults before they are dispatched to you. Should you receive a product that is faulty please contact us immediately.
  • Products are classified as faulty if they are received damaged, or where a concealed manufacturing default appears within one (1) month of the date of purchase.
  • The products that are damaged as a result of wear and tear, neglect, abuse, improper maintenance or other causes attributable to you are not considered to be faulty.
  • In respect of defective products, you will have the following options:
  • To replace the product, or
  • To receive a full refund in respect of the defective product.

 

 REFUND  POLICY

  • Once the product is returned to our warehouse in the required condition, we treat the refund directly through the payment method used for placing the order.
  • If you paid by credit card, the value of the products returned will be credited to your card.
  • If you paid by cash on delivery, the value of products returned will be transferred to you via bank transfer.
  • The refunds can take up to one month to be completed depending on the working process and rules of the courier company and logistics. We thank you for your understanding.
  • We reserve the right to reject the return of products which are not returned in accordance with our return policy
  • In case you used a promotion code on your order, please note that the value of the promotion code is divided up proportionally among the total number of items on the receipt. In case of return, you will get the refund of the amount paid on the returned item minus the promotion amount applied.


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