Delivery and Returns

 

SHIPPING

  • Due to the current global crisis and 24 hour restrictions all orders will be delayed. Delivery will take up to 7 working days however your patience at this time is greatly appreciated.
  • This website delivers to United Arab Emirates only.
  • If there is no one at the address given who is able and competent to accept delivery of the products, you will have the option to arrange for an alternative delivery date or be given additional information about the collection of the products.
  •  

    SHIPPING FEES

  • Standard delivery is charged at 20 AED
  • For orders over 249 AED delivery is free
  • Express shipping is charged at 25 AED. Due to movement restrictions express shipping is not available at this time

RETURNS  POLICY

  • Due to the current global situation, unfortunately we cannot offer returns or exchanges at this time. Health and safety is paramount in our organization, and especially at this time.

 

 REFUND  POLICY

  • Once the product is returned to our warehouse in the required condition, we treat the refund directly through the payment method used for placing the order.
  • If you paid by credit card, the value of the products returned will be credited to your card.
  • If you paid by cash on delivery, the value of products returned will be transferred to you via bank transfer.
  • The refunds can take up to one month to be completed depending on the working process and rules of the courier company and logistics. We thank you for your understanding.
  • We reserve the right to reject the return of products which are not returned in accordance with our return policy
  • In case you used a promotion code on your order, please note that the value of the promotion code is divided up proportionally among the total number of items on the receipt. In case of return, you will get the refund of the amount paid on the returned item minus the promotion amount applied.

 

UNSERVICEABLES AREAS

Please note that we cannot offer any delivery service in the following areas: 

 

Area

City

AFTER AIRPORT SITE OFFICE

Abudhabi

AL BAHIA

Abudhabi

AL FALAH

Abudhabi

AL KHATAM

Abudhabi

AL KHAZNA

Abudhabi

AL NADA(AL WATBA)

Abudhabi

AL RAHA

Abudhabi

AL RAHBA

Abudhabi

AL REEF

Abudhabi

AL SAMHA

Abudhabi

AL SILA

Abudhabi

AL WATBA

Abudhabi

ASAB

Abudhabi

BAINOONA

Abudhabi

BANIYAS

Abudhabi

BEDA ZAYED

Abudhabi

BUHASA 

Abudhabi

DAS ISLAND (No service at all)

Abudhabi

DELMA ISLAND (No Service at all)

Abudhabi

GANDOOT

Abudhabi

GHAYATI 

Abudhabi

GUWAIFATH

Abudhabi

HABSHAN 

Abudhabi

HAMEEM(HABSHAN )

Abudhabi

ICAD City 2

Abudhabi

ICAD City 3

Abudhabi

JABEL DHANA 

Abudhabi

Khalifa City A

Abudhabi

Khalifa City B

Abudhabi

LIWA 

Abudhabi

MADINAT ZAYED CITY

Abudhabi

MAFRAQ

Abudhabi

MIRFA 

Abudhabi

RUWAIS 

Abudhabi

SAHAMAH 

Abudhabi

SHAH GAS PROJECT(HABSHAN )

Abudhabi

SHALEELA(AL BAHIA)

Abudhabi

SHAMKA

Abudhabi

SILA

Abudhabi

SIR BANIYAS

Abudhabi

SUWEHAN 

Abudhabi

SWAMAK

Abudhabi

TARIF 

Abudhabi

TAWEELAH 

Abudhabi

YAS ISLAND

Abudhabi

ZAYED MILITARY CITY(MAFRAQ)

Abudhabi

AL DAFRA AIRBASE

Abudhabi

AL NAHDA

Abudhabi

AFLAJ DISTRICT

Alain

AL SAA

Alain

AL SHUWAIMAH

Alain

KHATIM AL SHIKLA

Alain

MEZYAD (AFTER CAMP)

Alain

SHAIB AL ASHKHAR

Alain

ABU KRAYYAH

Alain

AIN AL FAYDA

Alain

AL DAHMA

Alain

AL DHAHER

Alain

AL DHAHIRA

Alain

AL YAHAR

Alain

AL-HAYER

Alain

AL-REMAH

Alain

GAHREBAH

Alain

NEIMA

Alain

SHOEIBA

Alain

UMM GHAFA

Alain

ABU SAMRA

Alain

AJBAN

Alain

AL ARAAD

Alain

AL FAQAA

Alain

AL HAYER

Alain

AL RAWDAH

Alain

AL SAAD

Alain

JABEL HAFEET

Alain

MALAGIT

Alain

SHWAIB

Alain

ABU HURABAH

Alain

NAHEL CITY

Alain

REMAH

Alain

AL QUAA

Alain

UMM ZAMOOL

Alain

AL WAGAN

Alain

SWEIHAN

Alain

MANAMA

Dhaid Fujairah Road

SHAWKHA

Dhaid Fujairah Road

AL MANEYAI-INNER AREA OF HATTA

Dubai

AL RUWAYYA (ALAIN RD)

Dubai

HOWILATH-INNER AREA OF HATTA

Dubai

INNER AREAS OF HATTA

Dubai

MADAM (AFTER DHAID)

Dubai

LAHBAB ROAD-JEBEL ALI SWEAGE TREATMENT PLANT

Dubai

GHADEER VILLAGE

DUBAI Jebel outside)

DAFTA

Fujairah

FARFAR

Fujairah

KADRA

Fujairah

KALBA (UP TO RAK BANK)

Fujairah

WADI AL HELO

Fujairah

AL AQAH AREA

Fujairah

HALA AREA

Fujairah

ROLL DADNA

Fujairah

TAWAIN

Fujairah

THOBAN 

Fujairah

WADI AL ABADALA

Fujairah

WADI AL SEDAR

Fujairah

WADI MAI

Fujairah

SHABIA RESIDENTIAL AREA(DIBBA)

Fujairah

SHIJI - FUJAIRAH

Fujairah

SIJI AL HAIL (CURSHERS/ DUSAN SITE)

Fujairah

QARAYYA 

FUJAIRAH - KHORFAKKAN

ZUBARA 

FUJAIRAH - KHORFAKKAN

ADAN

Ras-Al-Khaima

AL-JEER

Ras-Al-Khaima

BURAIRATH

Ras-Al-Khaima

KHATH

Ras-Al-Khaima

SHAMM

Ras-Al-Khaima

TAWAIN-CRUSHER AREA

Ras-Al-Khaima

WADI BANIYAN TREE

Ras-Al-Khaima

AL DHAID (SUHAILA AREA)

Sharjah(Kalba Road)

AL MALAIHA

Sharjah(Kalba Road)

FALAJ AL MULLA (AL JAWAD)

Sharjah(Kalba Road)

FALAJ AL MULLA (LEBSA)

Sharjah(Kalba Road)

FALAJ AL MULLA (MEHTAB)

Sharjah(Kalba Road)

FASIL AREA 

Sharjah(Kalba Road)

INTERCHANGE # 10 & 11 (INSIDE)/al bataya

Sharjah(Kalba Road)

SUWAYDAN 

Sharjah(Kalba Road)


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