Our customer care team are available to assist you with any of your queries related to:

• Order tracking
• Delivery information & returns
• Available Offers
• Product information

If you are having trouble placing an order or find that your order has been cancelled, it may be due to the following reasons:

• The item you added to your cart is out of stock
• Payment authorisation was not successful
• The delivery address could not be verified

Yes, gift wrapping is available on selected items and can be added during checkout.

Your order will be wrapped in a gift box or gift sachets, depending on the size of the items. Once wrapped, the contents will not be visible—making it ideal for sending directly as a gift.

Please note that a gift bag is not included. For gift sets, a ribbon will be added on the outside of the box; the items will not be placed inside an additional gift box.

Please contact your nearest boutique directly or use the Store Locator.

Yes, MUSE loyalty points can be redeemed online when logged in at checkout.